![]() ![]() Then we can proceed to find ways to rise above it. ![]() I like to start conversations by acknowledging that we have a new challenge to overcome, making sure that everyone knows that there's an issue. His solutions include avoiding being a problem-finder and instead being a problem-solver. There is almost always something good in every situation emphasize that.Īuthor Glenn van Ekeren says problems, pet peeves and irritations will always exist. Most likely, the complainer will find another audience for their list of grievances. This might harm your relationship, but it also might help them realize their bad habit of complaining. Sometimes you need to call out complainers. Find a pleasant way to move on, but be firm. It's OK to be blunt about not wanting to hear negativity, or to say that you are slammed and don't have time right now. If it gets to be too much, you need to draw the line. The complainer quickly learned how difficult it is to make everyone happy all the time and had a noticeable change in attitude.īe honest. I know one manager who put a complaining employee in charge of a project. They may have some good ideas, or it may abruptly end the conversation. When someone approaches you with a complaint, nicely ask them what they've done to improve the situation. Show empathy, but not necessarily sympathy.Īsk for solutions. But don't throw fuel on the fire by agreeing with or validating their complaints. Hear them out so they don't feel they are being ignored. What, then, is the best way to deal with chronic complainers? Here are a few suggestions: So often, those who complain about the way the ball bounces are the ones who dropped it in the first place. Any time we spend whining is unlikely to help us achieve our goals. Randy Pausch, the professor who is famous for "The Last Lecture," said: "If you took one-tenth the energy you put into complaining and applied it to solving the problem, you'd be surprised by how well things can work out. Complainers see problems instead of solutions, making them difficult to work with. ![]() Complainers attract complainers - and they are seldom happy. 20% don't care, and the other 80% are glad you have them."Ĭomplaining is addictive, too. My good friend Hall of Fame college football coach Lou Holtz said, "Never tell your problems to anyone. They can take the energy, creativity, fun and productivity out of any group. What to do about people who complain about everything? They are a dangerous drain on your energy and are toxic. ![]()
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